The Story so far:
Finally HSBC found the missing cheque way after my credit card’s payment due date. In the interim they maintained a non-committal stand about accrued late payment charges and the finance charges that would be levied in due course.
A jubilant officer from there end called me to convey the good news. The excitement was akin to a new planet being discovered on the horizon.
They agreed to reverse the late payment charges, they said, as a ‘service gesture’. And any interest charges that would get levied in due course because of the missing cheque would also be taken care of, they said.
Of course, when a bank goofs up big time. They need to cover it up.
But one very important question still remained unanswered – The Case of the Missing Cheque.
Where did my cheque vanish in the interim? A bank official picks up the cheque from my place – I paid a premium charge for the cheque pickup facility – and then the cheque vanishes. And it takes HSBC ages to trace it!
Can I know where did my cheque go, I asked eagerly.
That’s confidential information, Ma’am. We cannot share it with you.
Yeah, that’s what they said.
I am quite amused by know. It’s my cheque. Towards my credit card. And I don’t have the right to know where it vanished.
Great, I said.
Anyways the matter has finally been sorted out, by the look of it.There’s a possibility that some more followup may be required if any interest charges are levied on account of the missing cheque, when the coming bill gets generated.
A Bank. HSBC. World’s Local Bank. Two weeks. Daily Followup by A Harrowed Customer.